Before contacting Customer Services, please refer to our Frequently Asked Questions. Most enquiries about a test booking should be directed to Pearson VUE. Please ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.

Contact VUE Customer Services

https://home.pearsonvue.com/uatuk or pvemeacustomerservice@pearson.com

Opening hours

Open Monday to Friday, 8am – 5pm UK time (except UK bank holiday)

Call Pearson VUE Customer Services for advice about:

  • Technical issues with your UAT-UK account with Pearson VUE or changes to your personal details that you cannot make via your online account.
  • Test booking or payment issues
  • Test booking with approved access arrangements
  • Booking a test after the closure of the online booking system
  • Notifying us of your need for wheelchair access or an adjustable height desk at your test centre
  • Rescheduling or cancelling existing test bookings that you cannot do via your online account.
  • Questions about the check-in procedures at your test centre or the photo ID requirements.
  • Questions about finding a test centre
  • Following up on a test incident
  • Problems accessing your test results
  • Complaints about any aspect of the Pearson VUE service
  • General enquiries

If your enquiry relates to our Special Consideration policy and you wish to notify us of illness, injury or personal circumstances that may impact your test performance or your ability to attend, or, you fell ill during a recent test, you should use our dedicated form.